How can I find out the latest debits on MTS? About writing off the subscription fee Megafon How to find out when it will be written off.

Sometimes you need to control expenses on your mobile account yourself. Companies providing communication services have the authority to make changes to tariff packages. As a result, or when purchasing a new SIM card, hidden paid services and actions may be active. Therefore, it is important for every subscriber to know how to find out the latest charges on Megafon.

MegaFon provides a service: at the client’s request, the operator provides a report of absolutely all recent debits to his number. There are different types of detailing operations by number, from 5 or more actions. The cost of obtaining them also differs.

Report your latest expenses on your phone

If at some point money was debited from your mobile account somewhere, but it would seem that this should not happen, you can view the last 5 debits to MegaFon. To do this, you need to send a USSD request from your mobile phone in the format *512# and a call button. After the system processes this task within a few minutes, an SMS message from the company will be sent to the phone from which the request was received containing a report on the last 5 paid actions on MegaFon.

You can find out the last 5 paid debits from a subscriber's MegaFon account once a day. This type of report is provided free of charge; there is no additional charge for the provision of such a service.

You can find out the latest charges for actions with a mobile number for a period of a week on MegaFon. You need to dial a request from your mobile phone in the format *113 # and the call button. The report will be sent to your smartphone via MMS message. For convenience, you can request details of the latest paid charges to Megafon by email. To do this, you need to send an SMS message with your email address to number 5039. The report for the latest paid charges on Megafon for the week costs 21 rubles.

In statements of this type, information is indicated briefly; you can only find out what type of services the funds were debited from MegaFon. To find out which specific voice calls, messages, options and other actions were paid for, you need to order a detailed report.

Reports on actions in your personal account

You can order a brief or full statement of expenses on your mobile account in the user’s personal account on the official website of the mobile network representative. To begin with, accordingly, you need to go to the Megafon website and log in. In the menu you need to go to the section for expenses, replenishments and action details. There you can:

receive a complete statement of expenses for any period during the last six months;
order a report of all paid actions for the current month;
connect a monthly report and every calendar month (until the 10th day of the next month) you will receive a short statement and find out paid charges by number.

Details come in the form of a spreadsheet in a letter to your home or email address. For an activated monthly report, 100 rubles will be debited from the subscriber’s account every month, that is, for each detail generated. Receiving a one-time statement of paid debits to MegaFon is free.

You can find out paid write-offs for the last three years. This can be done at any nearest Megafon office by going there in person with a passport; information on someone else’s account will not be provided. You will have to pay for the service. At the branch you can find out other recent paid debits from your Megafon account, but they will charge you for it, unlike reports from your personal account or requests from a mobile phone.

How to find out which paid services are connected

To find out where money is debited from your Megafon account, you need to check for active paid subscriptions on the number. The fastest way to do this is to do it yourself. From your mobile phone you need to send a USSD request *505#. In response, you will receive an SMS message from the operator with a list of existing paid services, as well as code combinations for deactivating them.

Conclusion

The most convenient way to find out the latest paid actions on Megafon is by sending a code from your mobile phone; the answer is provided free of charge and quickly. Money cannot be lost from the subscriber number; if it is debited, it means that additional paid options are connected or the settings for accessing the Internet are incorrect. If you can’t figure out paid actions on your own, you can call the Megafon hotline and get advice from an operator who, if you really have connected paid subscriptions, will help you deactivate them.

The Megafon company is on everyone’s lips for good reason, because it is one of the leading telecommunications companies in Russia, Tajikistan and partly in South Ossetia and Abkhazia. Megafon has occupied its niche in business since 1993 and has more than 75 million users and 30 thousand employees...
But let's move on to pressing matters. We are simple users of the mobile network who have questions, for example: how to find out the debit date. Let's answer the most basic ones.

Principles for charging subscription fees from Megafon, find out the date when this can be done

To ensure that the date of debiting the funds does not become a sad surprise, it is advisable to know how to check it.

It is important to know that for Megafon users there are two ways to charge fees - daily and monthly.

For the daily method, debiting occurs every day at the same hour, which corresponds to the time of the initial payment and connection. Some services are provided to the subscriber free of charge for 7-10 days, but after this period the amount is withdrawn in full.

The monthly write-off form is carried out according to the following rules:

if the subscriber switches to a new tariff, the amount is withdrawn in parts: half - immediately, the rest - on the 16th day. In subsequent months, the amount will be written off in full. Remember: the debit date corresponds to the date of the first replenishment;
if the write-off date is 29, 30, 31, and there are no such dates in the current month, the write-off will occur a day earlier, then in the original mode;
If there is not enough money in the account at the time of debiting, the service is disabled. However, as soon as the account is replenished and the subscription fee is charged, the service is activated. In order to find out the amount of money in the account, the subscriber needs to dial *100#.

If paid messages or other services (horoscope, weather, jokes, news, etc.) are connected to the user’s mobile device, then money will also be charged for these subscriptions. You can check connected paid services by dialing *583#.

Find out the date of the last expense transactions

The Megafon company provides its clients with different ways to check the latest write-offs:

By dialing *512# on a mobile phone, the subscriber will receive an SMS with the time and date of the last 5 charges;
You can dial *105# and order an express detailing service. The subscriber will receive an SMS on the phone or a letter with information about each charge for the last 7 days, including calls, SMS and Internet traffic;
Each Megafon client can use their “Personal Account” on the official website https://lk.megafon.ru/login/. After logging in, the user can get an answer to his question through the “Expenses, replenishments and details” section. There are several ways to detail the write-off of funds: one-time, monthly and with a monthly report. Please note that some of the types are provided by the company on a paid basis.

Debt repayment methods

Megafon notifies the client about the occurrence of debt via SMS message. It is worth clarifying that the debt accumulates regardless of whether the subscriber’s card is active or not. If the client does not intend to use communication services, he needs to write a statement about this at the company’s office. You should not lose the contract and information card issued during registration. It spells out the obligations of the parties, as well as data that the subscriber may need (code word, contract duration, tariff name, additional services).
Another one - . This happens when a number is blocked due to a large debt to the company. There’s no point in letting things get to this point; it’s better to pay off all your debts on time. If questions still arise about the debt, the client can contact the operator at 0500.

The Megafon company offers its clients several ways to repay debt:

pay at the nearest Megafon office, and the operator will immediately unblock the number;
repay using electronic wallets - Webmoney and Qiwi. To do this, go to the “Payments” section, select a cellular connection and operator, enter the required amount. As for Qiwi, you can only pay through a terminal or bank card;
online payment through your Personal Account on the company’s website - select the “Top up account” section, enter your phone number, amount and confirm with the password sent to your mobile number. For many clients, this is the most convenient method, since it is not tied to a bank card and does not require extra costs for paying commissions. Another advantage of your Personal Account is automatic payment. The amount required by the subscriber will be debited monthly on the specified date;
by bank card is the safest way. To make a payment, you need to log into your account, select the “Payments” section, cellular connection, operator and enter the required amount. All manipulations are confirmed by a password sent to the subscriber’s mobile number;
using the SIM menu - the least popular method. You need to log into Megafon PRO. Then select the “Megafon” sub-item, then “Payment” and “Bank card”. There is nothing complicated about this, especially since the client is helped by tips.

Communication on credit

It doesn’t matter which cellular operator you are a subscriber to, everyone sometimes has a situation when they urgently need to make a call, but the account has a negative balance... The Megafon company also thought about this and introduced the “Promised Payment” and “Credit of Trust” services.

“Promised payment” is activated for 3 days and will not cost the subscriber a penny. After this period has expired, the company notifies you of the need to close all debts and disables the service provided.

But not everyone can connect to the “Minus Services” service. The service is available to those customers who have been using the number for more than 3 months and have spent 600 rubles during this period. The service can also be activated for a subscriber if a month before the request for the promised payment there was a balance left in the account. However, it should be taken into account that the size of the loan directly depends on the current tariff.

You can get the service:

by number *106#;
via SMS to number 0006 indicating the amount of debt;
by calling number 0006.

The positive side of the “Credit of Trust” service is that the subscriber can take out a loan for a period of more than 3 days. To do this, the amount spent by the client over the last 3 months should not be less than 700 rubles. And one more important condition - the card number must be registered for one subscriber, therefore, this service remains unavailable to legal entities and corporate clients.

You can apply for a “Credit of Trust”:

free of charge by contacting the Megafon company showroom and presenting your passport;
paid by dialing *138# and then follow the instructions;
for a fee by contacting the company office.

The Megafon company introduced a paid activation method for a reason. 3 months after connection, the amount of “Credit of Trust” will be credited to the subscriber in the form of bonuses. However, to receive them you need to be a member of the Megafon-bonus program. You can join it for free by dialing the number combination 0510.

Important! It is impossible to connect the “Promised payment” and “Credit of trust” at the same time.

Payment for services for corporate clients

Everything is clear with the provision of communication services to individuals. What should legal entities and corporate clients do?

Typically, it is most convenient for organizations to replenish their account using non-cash payments. Invoices are issued monthly on a specific billing day. The ability to use the Personal Account for a corporate client is a necessary condition. Often they require you to top up your account in advance before the billing period. In this case, the client goes to the Personal Account and finds the item “Issue an invoice for prepayment.” You can also receive an advance invoice at any Megafon office by providing your personal account number or telephone number, organization and the required amount.

The negative side of non-cash payments is that funds are not credited immediately, but within several business days. But this can be fixed if you send a payment receipt via your Personal Account or email with a request to provide the “Promised Payment” service.
Cash payment is one of the options for repaying the debt of corporate clients. To do this, the account is replenished in any terminal with cash, through a bank card, an electronic wallet, and also using a special Megafon payment card. You can also deposit funds into your personal account in person at any company office.

Conclusion

If you provide incorrect information or any other error when making a payment, the main thing is not to panic. The Megafon team is loyal and attentive to its customers. You need to write an application and provide the correct payment information, as well as attach a copy of the payment document with the bank’s mark. If the funds are credited to the company's account, they will be transferred to the subscriber's personal account.

For those who want to find out how much and when money has been debited from their mobile phone account recently, Megafon has provided a service for detailing the account. Information can be obtained for any period within the last three years. There are also settings for automatically receiving information monthly. So, how can you see the cost of mobile phone transactions over a certain period?

About the last ten actions

The easiest and fastest way to find out the cost of the last ten actions performed on a mobile phone is to send a USSD request *512#. This information is provided free of charge. You will receive the result instantly in the form of SMS.

About transactions performed over the past month

Information about these write-offs can be received by email. The letter will contain a full report of all calls, SMS messages, and use of Internet resources during the specified days of the last month.

To receive the report, you must contact any Megafon salon. Order cost – 3 rubles. You can also make a request for free in your account on the operator’s official website. In the order form you must indicate the interval of days of interest in the past month.

About monthly account changes

Until the 15th, a letter will be sent to your mailbox or email every month containing a notification about your payments, money spent, and the current tariff plan for the month. You can also receive such information on your phone via SMS. Megafon provides this service free of charge.

One-time notification of changes for a certain period of time

This type of account detailing is performed for the period of time that you have chosen. It comes in the form of a table. From it you can find out:

the date and time of each action you performed;
phone numbers to which calls were made or messages were sent;
cost expression of actions;
network coverage area, namely calls abroad or local.

To find out information for the previous two months, you can make a request on the website in your personal account. There is no charge for this. If the time period of interest falls on a longer period, you must contact the Megafon salon. You need to have a passport and 65 rubles with you.

Clients of mobile operators, including Megafon, often have to deal with an unpleasant situation when balance funds are regularly written off in excess of the planned mobile budget. Cost overruns look especially strange against the backdrop of tariff plans that do not involve additional costs.

But you shouldn’t immediately blame the provider for direct theft of money. Megafon values its reputation and will not withdraw extra money from a subscriber’s account without an objective reason. If there is a real debiting of funds that you cannot explain, it means that you are paying for a mobile service that you do not need or have not carefully studied the terms of the tariff.

Reasons for missing money from Megafon number

Despite the assurances of operators that their first priority is comfort and care for customers, we all understand that any self-supporting project must make a profit. An important element that shapes the final financial success of telecommunications companies are paid services and subscriptions, which are imposed on customers both directly and hidden.

The main reasons for writing off unplanned funds from your phone account include:

availability of active paid services;
presence of active paid subscriptions;
hidden conditions of the tariff used;
repayment of debt on other SIM cards registered to the same subscriber.

Often, a Megafon client independently agrees to activate a free subscription or service “in reserve” that interests him. The peculiarity of such offers is that they are not completely free, but only for the first time. A month or two passes, and regular payments are debited from the account to cover the daily or monthly subscription fee. In a situation with a small daily subscription fee, such a “gift” from the provider may go unnoticed for a long time.

Order itemized expenses on Megafon

The easiest way to determine why money was debited from your balance is by ordering itemized expenses for a week or month. This allows you to understand in detail the purpose of each, even the smallest, payment made from the number’s personal account. Knowing the true reason for the loss of money, you can easily eliminate it.

There are several options for ordering cost details:

use the functionality of the online self-service service (Megafon mobile application);
call the customer service center by phone 0500 or 0505 ;
visit the nearest Megafon office.

To make changes to the tariff plan settings or provide financial information on a personal account, a call center operator or an employee of the provider's office will require passport data to identify the owner of the SIM card.

The most comfortable and easiest way to find out why money is being withdrawn from a subscriber is the client environment of the Personal Account. If a user uses mobile Internet in combination with a smartphone or tablet, it is more convenient to use the Megafon mobile application, which is analogous to a Personal Account and is specially adapted for small devices.

You can detail your expenses on Megafon at any time and completely free of charge. Moreover, the provider has provided the ability to print a report that details absolutely all write-offs and what they were intended for.

If the user sees payments for services and subscriptions that he does not need, he must remember their name and, using the “Service Management” section of his Personal Account, deactivate them.

Attention
Some paid subscriptions are secretly activated when visiting third-party web resources of an informational or entertainment nature.

You can also find out the list of active paid services by sending an SMS with the text STOP to the number 5051 or short USSD request
* 505 # . In response to such user action, the operator will send an SMS with a list of connected paid services and instructions on how to disable them.

What to do if itemizing expenses does not help

The functionality of your Personal Account almost always allows you to identify and eliminate the causes of unnecessary additional expenses. But there are times when detailing expenses does not help to understand the situation. Then all that remains is to contact the help center or visit the provider’s office.

It is advisable to start solving the problem by calling a specialist from the Megafon subscriber support center, who will always help clarify all the circumstances of debiting funds from the balance.

It is in situations where the user was unable to find out the reasons for the overspending using cost detailing that most often additional conditions for using the tariff plan come to the surface.

Therefore, you should always carefully study the agreement with the provider. If your signature is under it, it means that you have voluntarily assumed obligations to use and pay for additional services, and the balance funds are written off legally. This is a stalemate! There is only one way to try to get rid of such additional expenses - to choose a more profitable tariff plan.

If the subscriber is sure that the debiting of funds is not legally binding and is contrary to the terms of the contract, he needs to go to the Megafon office and write a corresponding statement. But this approach often does not justify itself due to a well-established mechanism for protecting its interests by the provider. In the event of a serious conflict, it may be worth considering changing the operator while keeping the number.

Finally

Almost always, additional withdrawals on Megafon are associated with making a monthly fee for paid services and subscriptions that “miraculously” appeared from somewhere. Using our recommendations, you can easily identify and disable them. But this is only a partial solution to the problem until the next automatic “improvements” appear in the form of contextual subscriptions. To effectively get rid of future risks of connecting paid subscriptions, use the “Stop Content” service. To do this, just send a USSD request * 105 * 801 #

Also remember about the specifics of owning several numbers, when it is possible to write off money from one balance in favor of paying off a debt on another.

Subscription fee: 400 rub/month.;
Calls: unlimited to Megafon numbers in the Home region, 300 min to numbers of other operators in the Home region;
SMS: 300 messages;
Internet: unlimited for messengers, 5 GB/month.– other services.

The subscription fee in this tariff plan is 400 rub/month. For this money the subscriber receives

unlimited number of calls to Megafon subscribers in the Home region, 350 minutes to calls to subscribers of other cellular operators,
300 paid SMS messages,
unlimited internet traffic to use the applications “WhatsApp”, “Viber” and “eMotion”, 3 GB Internet traffic to any other network services, as well as free traffic for using the MegaFon.TV service, which includes free traffic to "Megafon.TV" for one device. Additional fees may apply for access to content.

Additional features

In addition to the services included in the package, when connecting to this tariff plan, the subscriber gets the opportunity to supplement its special Internet options.

If you run out of minutes, SMS or Internet

If the minutes, SMS or Internet included in the package expire, an additional package of 30 minutes behind 55 rubles.

When Internet traffic expires, Megafon offers the option of extending the Internet:

Or the option to connect “Auto-renewal”:

Services not included in the subscription fee

The package of services provided does not include calls, SMS and MMS messages outside the home region. Calls to Megafon subscribers to another region of Russia are paid according to the tariff 5 rub/min, calls to numbers of other mobile operators – 13 rub/min. SMS to numbers in other regions of Russia accept tariffication 3 RUR/SMS, MMS to numbers in other regions of Russia – 9,9 rub/SMS.

Calls to other countries also have different tariffs:

The cost per minute of a call to the CIS countries is 35 rub..,
calls to Europe, including Turkey and Israel, are made at the rate 55 rub/min.
to other countries, including the USA and Canada - 75 rub/min.
A call via satellite communication systems (TURAYA, Inmarsat, MCP, GlobalStar) will cost 313 RUR. per minute of conversation.

Services included in the tariff

MegaFon Mail
Who called+
Call waiting/hold
"Mobile Internet"
Call forwarding
Travel around Russia
"Long distance and international access"
Zero problems
“Roaming account control”
Kaleidoscope
"SIM menu services"
SMS check
I called+
Auto renewal

Payment upon connection or transition

The cost of switching to this tariff plan is free. The balance required for the transfer is 210 rub.. It is better to check the amount of the initial payment in Megafon communication stores in your region, since they may vary depending on the region of connection.

Charging the subscription fee

The subscription fee is charged and traffic is provided monthly on the date of activation of the tariff or transition to it. If on the day the subscription fee is charged the amount in the account is not sufficient to pay the full cost of the tariff, then new packages are activated only after the account is topped up to the required amount and the subscription fee is charged.

Connection methods

Use one of the methods to quickly connect to a tariff:

You can activate the service on the official Megafon website by selecting the desired tariff plan and clicking “Go to tariff”. Here you can connect the tariff by simply entering the number in the “Quick connect on the website” section and waiting for the transaction confirmation code, or choosing any other method from the ones presented below.
Connect in your personal account:
To switch to the selected tariff, use your Personal Account.
Enter the short command on your phone: *789*2#
Send an SMS message with the text " YES" to the number 05007892.
Connect via the voice menu by dialing the number.

Please note that packages of minutes, SMS and Internet connected under the current tariff will “burn out” and will not be valid on the new tariff.