Aliexpress delivery tracking. "SPSR Express": reviews

2019-01-10

I ordered a parcel from America, it says delivery from 7-14 days! I've been waiting for 2 months, it's not lost, but is being checked by customs. I’m writing to support, they say we’ll deliver it soon!

For the last few years I have been regularly placing orders on iherb, delivery is carried out by Boxberry (an excellent delivery service). But this time, when placing the last order, the program automatically selected your company, unfortunately, I did not pay attention to this, for which, in fact, I paid. The parcel arrived in 7 days - this was the only plus. On November 25, 2017, I received an SMS message that the parcel would be delivered by courier on November 27, 2017. But I had to spend this day traveling, so...

In Ulan-Ude, the SPSR moved to an obscure address that you can’t find. There is no phone number in the branch, that is, there is no connection with them at all. I called the central office in Moscow - they also explained to me that they have no connection with their Ulan-Ude branch. I will change companies - I can’t send, I can’t receive, it’s impossible to call a courier (there’s nowhere to call). How they work is not at all clear.

Since 01/08/17, the parcel has been lying around in SPSR warehouses; delivery has already been postponed three times. Operators are like robots, as others have correctly noted. They reschedule the delivery to another day. There is no call to the courier. The control service is a piece of paper, no answer, no hello. I am very dissatisfied with the work of this "Express" service. But where can I complain about them???

Please look into the invoice 15083386648! Every day I coordinate delivery and don’t wait for anything, not a call, not an SMS, not a package! Mess!

Hello, can you please tell me how to receive a shipping receipt? The parcel was delivered from China Spsr-express to the office in Moscow, track AECA0000557351RU1. Then it was sent by Russian Post to the address: Balashikha, Akulovsky proezd, 4, apt. 159. Tracking number: 14081296097731. The parcel did not arrive at the specified address. I want to apply for a search, but for this I need a receipt. My mail: [email protected].

2016-04-05

The order was sent on December 15, 2015 by the seller, still no call or SMS, only emails asking me to enter my data, although I entered them 10 times. I called, they say I don’t need to enter the data again, but then why are they coming to me? an email every other day with the same requirement - enter your full name, address, etc. On the website, the monitoring says “the order was delivered to the SPSR office.” What does this even mean, can I go and get my order or should they call or text me?

2015-12-03

Good day! I called everyone I could, but alas, I did not receive a clear answer to the question. What mandatory conditions must be met when drawing up a declaration for shipment from the USA so that the customs broker does not have any questions? Either 3 pairs of socks are a trade lot, or 4 identical items are missed. Where is any information??? The operator said that none of the brokers would communicate with me about this, so what should I now send every time and hope...

Hello, can I check the contents of the parcel and whether the equipment is working before paying and signing the invoice?

Aliexpress is one of the most popular services for online shopping, which operates at a global level. Here, both residents of Russia and those living in any other corner of the world where there is access to the World Wide Web can purchase everything they need.

Moreover, here you can find low prices, a huge selection of products and quality that satisfies users, although slag is also often encountered.

In any case, no matter what you decide to purchase, you will need to decide on a courier delivery service. One reliable option is SPSR Express. This company appeared on the domestic market not so long ago, but already carries out transportation throughout the planet.

What is the transport company SPSR?

SPSR Express is a company that specializes in providing transport services and is a true expert in this field. It was founded more than sixteen years ago - this is a short period of time when compared with successful competitors, but the organization’s achievements are already encouraging. If you want to order delivery from Aliexpress this way, pay attention to certain points:

• The number of company service offices significantly exceeds two hundred. You can get help from employees both in Russia and in other countries. Since there are representative offices almost everywhere, receiving cargo is much simpler and easier.
• The quality of service meets high European standards, at least the majority of clients are satisfied.
• Tracking by order number is possible. It is carried out quite simply and in convenient conditions for the client.
• The person who ordered the service can control the process throughout the entire period of its provision.
• The range of places where goods are delivered is very wide, so you can contact them in a variety of cases.
• The organization has experienced, polite and competent managers in the transport sector. At any time they help solve customer problems and simply receive information about the parcel.
• The picking and packing system, as well as some other stages of delivery, are mostly automated. The number of errors is reduced to a minimum.

The company is constantly trying to introduce modern technologies into the system in order to improve the quality, speed and convenience of receiving delivery.

How to track a parcel by track number (by invoice), what needs to be done

You can perform express tracking yourself, without involving managers and other third parties. For these purposes, you can directly use the company’s official website, which you will find at the link www.spsr.ru. However, it is important to remember that you must have the order tracking number with you.

Tracking is one of the most interesting stages of delivery. At the same time, you can find out in more detail how it is carried out, what posts and points are covered, what procedures and much more. However, there is a need for tracking in general because it can be used to determine approximately when the package will be received.

For example, if you receive a message “the shipment is delayed at the customs clearance point,” you can understand that the cargo will arrive a little later. If you notice that the tracking statuses change quickly and all checks are completed quickly, you can understand something else: the package will soon be with you.

So, what do you need to do to track:

• You need to go to the official website of the postal operator using this link spsr.ru.
• You need to indicate the unique track number that is issued to each shipment on a special line.
• You must confirm the request by clicking on “Track”.

After completing these steps, you just have to wait a couple of minutes, and the necessary information will appear on the page.

Express SPSR phone

Do you find it difficult to understand placing an order, receiving a parcel, or any other nuances? No worries, just seek help from the company’s experienced consultants. To do this, you just need to call 8 800 555 54 45 - this is the SPSR Express contact center.

Other tracking methods

You can also track your parcel and find out all the information about it in the company’s service services. Find the nearest one in your area and request details here. If the place where the parcel is received is Russia, there is no need to worry at all. Since there are quite a few SPSR offices here. However, this method requires passport data.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

At all stages of human civilization, prompt and reliable delivery of information has occupied an important place. Today, the delivery of documents, parcels and parcels has changed in the most dramatic way. The main participants in this process are specialized transport companies, whose range of services includes delivery to the client:

• documents
• postal items
• small in weight and size of cargo

One of such companies is the transport company SPSR-EXPRESS from St. Petersburg. An additional service of the spsr express company is tracking the entire route and working according to the most reliable hand-to-hand scheme in the world. The service of this company covers not only the entire territory of the country, but also foreign countries.

The latest technologies for delivering business correspondence

For the SPSR company, express tracking is an individual solution, which will be the most optimal for a specific customer. The client has the opportunity to choose the cost tariff independently, having read the terms of cooperation with the company on its resource. The following service packages are available today for the company’s clients:

• Delivery of hummingbirds "door to door"
• Cheetah delivery “hand to hand”
• Bison and Pelican deliveries
• Freight
• Online
• Fulfillment
• Export Import

From the above list it follows that the SPSR-EXPRESS company covers the entire sector of delivery services not only for small cargo, postal items and business correspondence, but also if clients choose the “freight” package, it will send large weight and oversized cargo to any point in Russia within the terms specified in the contracts. And in the case of an “export/import” package, it will promptly deliver documents or cargo to the specified addressee outside of Russia or from abroad.

List of additional services provided by SPSR-EXPRESS

The SPSR-EXPRESS company cooperates with China within the framework of which we wrote about in our news.

Among these options, customers of this company can choose spsr express order tracking. In this case, the client will know exactly where his cargo or documentation is located at a given time. This is convenient and allows you to better plan your business activities. The cost of delivery rates also includes carrier liability insurance, if this option is preferred by the client. When tracking shipments, the sender and recipient are notified by staff via SMS. Here everything is done reliably and thoroughly, with the maximum degree of reliability and safety for the client’s shipments. If necessary, the sender's business correspondence will be packaged additionally.

Each buyer, when placing an order on the Aliexpress website, can independently choose the method of delivery of the goods. There are many shipping options on the Aliexpress website. For those who want to save money, there is free shipping, but it has one drawback: you have to wait more than two months for the ordered product. Many buyers are not satisfied with this shipping option, for example, if the buyer purchased a gift, he needs this product by a certain date, and free shipping does not guarantee delivery of the goods at the right time. Sometimes it happens that goods are delayed at customs or the package may get lost in the mail. Also on the Aliexpress website, there are often sales in honor of certain holidays, for example the Christmas sale. In this case, the sale starts a week before the holiday itself, and even if you order something as a gift to your family and friends, you simply won’t have time to give it as a gift, since the free package will take more than two months. Therefore, the aliexpress online store works closely with delivery services, although they are paid, but the goods arrive very quickly.

One of such services in Russia is the fast delivery service SPSR Express. SPSR Express provides parcel delivery within 1-2 weeks, which is many times faster than free shipping. Thanks to the fact that the online store aliexpress began to cooperate with SPSR Express in 2010, it is possible to arrange delivery through the SPSR Express service completely free of charge. Usually delivery via SPSR express is paid, but many sellers pay for shipping themselves in order to attract customers. When placing an order and choosing delivery, payment information is indicated immediately. And if delivery through the SPSR express service was free, or rather the seller himself paid for it, you do not have to pay any additional funds.

In order to use the SPSR Express courier service, you need to see if the seller cooperates with this service. To do this, you need to select the required product, set the country to which the product will be delivered, in this case it is Russia or in English it will be written “Russian Federation”. If such delivery is available, then in the pop-up list one of the items will indicate the transport company "Russia Express-SPSR", as well as the approximate delivery time - 7-14 days and the cost of delivery, if it is paid, the amount in dollars will be indicated, if for The seller pays for the delivery, then in the “shipping cost” column there will be the inscription “free”.

Another feature of arranging delivery using the SPSR Express courier service is that after placing an order, you must indicate your passport details. If you do not do this, your package simply will not be able to pass customs and will be returned. There is no need to worry about your personal data, since the SPSR Express delivery service has long established itself in Russia, this company has its own privacy policy and guarantees that all your personal data will be kept completely secure.

Therefore, after placing an order and choosing the SPSR Express delivery service, you need to fill out a special form that will be sent to your email. Usually, after placing an order, the buyer receives an SMS message on his phone from the SPSR Express service, informing him that forms have been sent to his email address that need to be filled out. If you haven’t received an SMS within two days, then just check your mail, the forms will definitely arrive, since when placing an order you must indicate your email address and phone number. The forms must indicate personal data, passport data, and they will also indicate the delivery address. Be sure to check the box that you are familiar with the personal data processing policy of the SPSR Express service. That is, you fully trust your personal data, and you are familiar with the privacy policy of the SPSR Express service.

After this, you will be able to track your parcel, which will arrive quite quickly, so it is recommended to track it every two days.

To track a parcel delivered through the SPSR express service, you need to copy the track code. It should be sent by the seller by email, you can also view it on the aliexpress website. To do this, you need to go to your personal account “my aliexpress”, then click “my orders”, select the required product, and click more details next to it. A window will open where you can view detailed information, as well as find out the parcel tracking code. Copy this code and enter it into a special window on one of these sites:

http://www.spsr.ru/ru/service/monitoring or https://post2go.ru/courier/spsr

You should receive a message on your phone that the parcel is in your city. After this, you can pick up the parcel. You can receive it at a special center for issuing such parcels. If you want the courier to bring your order to your home and hand it over personally, then you will have to pay extra. In another case, you need to come to one of the SPSR Express branches yourself; you must have a passport with you, otherwise the parcel will not be given to you without a passport. The address of the desired branch in your city will be indicated in the SMS message. If you have any questions or do not agree to leave your passport data, you need to contact the support center on the official website of the spsr express service, at this address: http://www.spsr.ru or by phone: 8- 800-555-54-45.

Also here: http://www.spsr.ru/ru/company/contacts you can find out the addresses of SPSR express service branches in any city in Russia.